PROTECT YOUR PURCHASE!
Your lights and controllers are important to you. Enjoy peace of mind knowing that you've protected your purchase with a two year extended warranty.
All B2 Lighting FX Extended Warranties offer a hassle-free, fast solution if your product should fail. Your product will be repaired or replaced in 5 business days or less or B2 LIGHTING FX will refund the cost of your plan.
B2 Lighting FX repair and replacement coverage saves time and money, gives you peace of mind and typically costs less than a single repair. No P.O.s, sourcing, or invoicing of any kind.
Simply add it to your online order.
We will keep a copy of your purchase along with the Serial Number of the item(s) you purchased for instant look-up so we can assist you right away with any problem.
This document sets forth the entire Contract between the Service Contract Administrator, hereinafter referred to as We, Us and Our, and, the Purchaser, as You and Your. No representation, promise or condition herein shall modify these terms. B2 LIGHTING FX LLC (“B2”) is contractually obligated to You to provide service under this Contract where in accordance with, and as allowed by state law.
WHAT IS COVERED. We will furnish labor, parts, and/or replacement equipment (or pay for same) necessary to repair operational or mechanical breakdowns of the Product specified in this Contract, provided such service is necessitated by Product failure during normal usage. The Product specified and covered includes only equipment as originally configured and charged for in this Contract. Coverage also applies to the parts and accessories that are necessary to the covered Product’s functionality, but does not apply to accessories that are used in conjunction with or to enhance the performance of the covered Product. The maximum liability owed to You under this Contract will be the lesser of (I) the current market value of a Product of like grade and quality; or, (II) the retail price paid for Your Product minus sales tax and claims paid, in lieu of service repairs or replacement of a Product of like grade and quality. Technological advances may result in a replacement Product with a lower selling price than the original Product. In the event We (I) replace the Product with a Product of like grade and quality; (II) reimburse You for the current market value of a Product of like grade and quality; or (III) reimburse You for the retail amount of the Product, minus claims, minus sales tax, We shall have satisfied all obligations owed under this Contract and the covered Product becomes the property of Us and We may, at Our discretion, require the product to be returned to Us (or Our designee) at Our expense. Power Surge and Spike: This service plan protects against operational failure of a covered Product if a failure occurs while connected to a surge protector accepted by the Underwriter’s Laboratory. Your surge protector may be collected by Us for examination.
HARDWARE UPGRADE COVERAGE. This Contract will cover any internal hardware components, including memory and hard disk drive products purchased through Us and installed into equipment at the time of purchase. This Contract does not cover installation of hardware upgrades installed after the time of purchase.
ACCIDENTAL DAMAGE FROM HANDLING Your Product is NOT protected against accidental damage from handling.
PARTS AND SUBCONTRACTING. Parts used to repair equipment may either be new or refurbished at Our sole option. Service may be performed by subcontractors. UNAVAILABILITY OF FUNCTIONAL PARTS OR TECHNICAL INFORMATION. If We determine that We are unable to repair Your Product due to the unavailability of functional parts, service or technical information, the maximum liability owed to You under this Contract will be the lesser of (I) the current market value of a Product of like grade and quality; or, (II) the retail price paid for Your Product minus sales tax and claims paid, in lieu of service repairs or replacement of a Product of like grade and quality. In all cases where parts or technical information are on extended backorder for a minimum of sixty (60) calendar days, We will determine if a replacement or reimbursement will be made. All contractual obligations are fulfilled, in lieu of repairs, upon Product replacement, reimbursement or Contract term expiration and the covered Product becomes the property of Service Net and We may, at Our discretion, require the Product to be returned to Us (or Our designee) at Our expense. Technological advances may result in a replacement Product with a lower selling price than the original Product.
DEDUCTIBLE. No deductible applies to this Contract.
RENEWABILITY. This Contract is not renewable.
LIMITATIONS OF COVERAGE – This Contract Does Not Cover:
Any Product located outside the continental United States, Alaska, and Hawaii. (US only).
Service required as a result of any alteration of the equipment, or repairs made by anyone other than a participating servicing dealer, an authorized service provider, its agents, distributors, contractors or licensees, or the use of supplies other than those recommended by Us.
Damage or other equipment failure due to causes beyond Our control including, but not limited to, repairs necessary due to operator negligence, the failure to maintain the equipment according to the owner’s manual instructions, abuse, vandalism, theft, fire, flood, wind, freezing, power failure, inadequate power supply, unusual atmospheric conditions, animal or insect damage, acts of war or acts of God.
Service necessary because of improper storage or improper ventilation, including failure to place the equipment in an area that complies with the manufacturer’s published space or environmental requirements. Any installation that prevents normal service.
Misuse, abuse, reconfiguration of equipment or improper movement of the equipment. Any utilization of equipment that is inconsistent with either the design of the equipment or the way the manufacturer intended the equipment to be used.
Any and all cases in which the manufacturer of the equipment would not honor any warranty regarding the equipment.
Products used in a commercial environment, which is defined as non-residential, multi-user, communal or industrial use, unless specific commercial coverage is purchased.
Cosmetic damage such as, but not limited to scratches, dents, rust, and stains.
Non-functional parts such as, but not limited to, plastics, finishes, porcelain or enamel parts, knobs and dials, handles (unless critical to the function of the Product), or trim.
Consumable Items: Consumable items are defined as any part that is considered consumable by the manufacturer or any item that is designed to be consumed (wear out) during the life of the Product, regardless if it is consumer replaceable or not. Consumable items include, but are not limited to: for Dance Lights, Lasers, Fog Fluid and other liquids, Confetti, Computers, Laptops, and Peripherals: batteries, Equipment: ink, fuser, roller kits, maintenance kits, paper trays, and any toner/cartridge; for Consumer Electronics and Appliances: light bulbs, lamps (unless purchased as additional coverage), and batteries; for all products.
In-warranty parts not provided or shipped by the manufacturer. Operational or mechanical failure covered by manufacturer’s warranty, manufacturer’s recall, improper construction, or factory bulletins, (regardless of whether or not the manufacturer is doing business as an ongoing enterprise). Defects in the equipment due to the manufacturer’s error or improper construction of the equipment.
Consequential damages as a result of malfunctioning of or damage to an operating part of the covered equipment, or damages as a result of any repairs or replacements under this agreement. Damages caused by delays in rendering service or loss of use during the period that the Product is at the authorized service center or otherwise awaiting parts are not covered. Rentals and “loaner” equipment are not covered. Operational or mechanical failure which is not reported prior to expiration of this Contract or within 30 days of Product failure.
Any software, including but not limited to, application programs, network programs, upgrades, formatting of any kind, databases, files, drivers, source code, object code or proprietary data, or any support, configuration, installation or reinstallation of any software or data.
Equipment sold without a manufacturer’s warranty or sold “as is”. Refurbished products with less than an original ninety (90) days manufacturer’s parts and labor limited warranty. Refurbished equipment must be sold on a refurbished contract.
Normal, periodic or preventative maintenance and/or checkups, including but not limited to customer education, adjustments, cleanings, and convergence.
Loss or damage as a result of violation of existing federal, state or municipal codes including repairs to Products not complying with said codes.
Pre-existing conditions (incurred prior to the effective date of coverage), known to You.
Equipment where the serial plate attached to the equipment is removed, defaced or made illegible.
Damage resulting from unauthorized repair; software virus; or electrical wiring and connections; damage caused during delivery or removal, improper installation, or setup including, but not limited to packing, unpacking or assembly, user facilitated minor adjustments and settings outlined in the Product’s owner’s manual, external antenna or local reception problems, inaccessible products or parts, negligence, misuse or abuse whether willful or not.
Non failure problems that do not require parts, squeaking or other noises and intermittent issues. Subsequent trip charges may need to be paid by You if a second “no failure found” diagnosis is determined based on the same problem.
Installation, removal, or reinstallation of any equipment.
Any cost recoverable under any other warranty, guarantee, or under an insurance policy (in such case, this Contract will cover any applicable deductible).
Any Product failure which is not reported prior to the expiration of this Contract
NO LEMON GUARANTEE. During the term of this Contract, when three service repairs, with three separate claim numbers, have been completed on the same part, and that same part requires repair under a fourth claim number, as determined by Us, Your Product will be replaced with a Product of like grade and quality by Us, not to exceed the original retail purchase price. In the event a comparable replacement cannot be located, a buyout, not to exceed the original retail purchase price, will be provided. This does not include repairs necessary during the manufacturer’s warranty period, rework/callback service required after initial service, during the warranty of work period provided by the Service Company, or previous service Contract terms. Once you have received Your Product replacement or buyout all contractual obligations under this Contract have been fulfilled. Technological advances may result in a replacement product with a lower selling price than the original Product. If We buyout the contract, the covered product becomes property of Service Net and We may, at Our discretion, require the product to be returned to Us (or our designee) at Our expense.
CANCELLATION AND REFUND. You may cancel this Contract at any time for any reason. If You cancel this Contract within sixty (60) days of the date purchased You will receive a refund of the full purchase price less any claims. If You cancel this Contract thereafter, You will be refunded the remaining days of coverage on a monthly prorated basis, less costs for service performed (if applicable). Neither You or the Dealer nor We are obligated to renew this Contract beyond the current term.
STATE VARIATIONS. Certain states have specific conditions.
TRANSFERABILITY. This agreement is NOT transferable.
RIGHT TO RECOVER FROM OTHERS. If We make any payment, We are entitled to recover what We paid from other parties. By accepting settlement of a claim, You transfer to Us Your right to recovery against any other party.
COVERAGE AND TERM. This is not an insurance policy. As the Administrator, We will assist You in understanding Your warranty and coverage benefits from the day You purchase Your Plan. If Your Product needs repair for operational or mechanical failure, You are required to call us at 816-224-0044 or submit Your claim in writing to B2 Lighting FX Warranty, PO Box 1596, Blue Springs, MO 64013 With any correspondence, please provide Your daytime phone number and claim number if applicable.
ENTIRECONTRACT. This is the entire Contract and no other written or oral modifications are valid.
LIMITATION OF LIABILITY
B2 LLIGHTING FX LLC, THEIR AGENTS, CONTRACTORS OR LICENSEES WILL NOT UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, PROPERTY DAMAGE, LOST TIME, LOST DATA RESULTING FROM THE BREAKDOWN OR FAILURE OF ANY EQUIPMENT OR FROM DELAYS IN SERVICING OR THE INABILITY TO RENDER SERVICE ON ANY COVERED EQUIPMENT. EXCLUSION IS MADE OF ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE. THERE ARE NO EXPRESS OR IMPLIED WARRANTIES MADE HEREIN.
If You have any questions, require customer service, or wish to report a claim, please contact: B2 Lighting FX Warranty, PO Box 1596, Blue Springs, MO 64013 or call us direct at: 816-224-0044.